ITIL® 4 Strategist: Direct, Plan and Improve
Promotion: Classroom – 16-18 December 2024
The ITIL 4 Strategist: Direct, Plan and Improve (DPI) certification is one of the 4 modules leading to the ITIL Managing Professional qualification. This module provides individuals with the practical skills necessary to create a ‘learning and improving’ IT organization, with a strong and effective strategic direction.
Delivery format: Classroom, Virtual-Led & E-learning
Certification: ITIL® 4 Strategist: Direct, Plan and Improve (AXELOS)
Cybiant has exceeded my expectations in delivering this training. My instructor guided me every step of the way, and helped me prepare for the exam. Best training I have been to in a long time.
Johnathon Smith, AdeccoI completed the RPA Fundamentals training with Cybiant. Although it was a difficult training, Mike made it is almost sound easy. I am confident that I am now well prepared to pass the examination. Thank Mike!
Justin Woo, Petronas DigitalITIL 4 Strategist: Direct, Plan and Improve
The ITIL 4 Strategist: Direct, Plan and Improve (DPI) certification is one of the 4 modules leading to the ITIL Managing Professional qualification. This module provides individuals with the practical skills necessary to create a ‘learning and improving’ IT organization, with a strong and effective strategic direction. The course covers the influence and impact of Agile and Lean ways of working, and how they can be leveraged to an organization’s advantage. It will provide practitioners with a practical and strategic method for planning and delivering continual improvement with necessary agility.
The ITIL 4 Direct, Plan and Improve examination is intended to assess whether the candidate can demonstrate sufficient understanding and application of the concepts covered in the ITIL 4 Direct, Plan and Improve publication to establish a learning and improving IT organization. The ITIL 4 Direct, Plan and Improve qualification is one of the prerequisites for the designation of ITIL 4 Managing Professional which assesses the candidate’s practical and technical knowledge about how to run successful IT-enabled services, teams and workflows. It is also a pre-requisite for the designation of ITIL 4 Strategic Leader, which assesses the candidate’s ability to build and implement an effective IT and digital strategy that can tackle digital disruption and drive success.
ITIL 4 Strategist Direct, Plan and Improve is aimed at managers of all levels involved in shaping direction and strategy or developing a continually improving team. It will cover both practical and strategic elements. Therefore, it is the universal module, that will be a key component of both, ITIL 4 Managing Professional and ITIL 4 Strategic Leader streams.
Accredited training for the ITIL Managing Professional modules is mandatory to enable full understanding of the core material. All modules have ITIL 4 Foundation as a pre-requisite. After achieving the ITIL 4 Managing Professional designation, candidates would only need to complete the ITIL 4 Leader: Digital and IT Strategy module to achieve the ITIL 4 Strategic Leader designation. More information about the transition between ITIL 3 and ITIL 4 is available at our Ultimate ITIL 4 FAQ
Course contents
- ITIL Recap
- Strategy and Direction
- Assessment and Planning
- Measurement and Reporting
- Continual Improvement
- Communication and Organisational Change Management
- Developing a Service Value System
- Bringing It Together
- Recap & Exam preparation
ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
Registration
Cybiant offers the following learning options for this course:
E-Learning – 3 months access
The e-learning option provides students with access to an e-learning environment with pre-recorded lectures, exercises and quizzes. You can complete the course in your own time, at your own pace. This option provides access for 3 months, and includes the official exam.
Virtual Training – 2×2 hours per day
The virtual training option is an online class taught by a live Cybiant instructor. You will receive a meeting invitation to participate in the live lectures. Our virtual training courses are organized in 2 x 2-hour sessions per day to accommodate some other work. Official examinations are included in the pricing.
Classroom Training – full day
The classroom training option will be conducted by a Cybiant instructor in a 5-star hotel. You will participate in a live training and meet other participants. Breaks, lunch and exam voucher are included in the pricing.
You can register for the course by selecting the option of your choice below:
| Image | Name | Format | Dates | Price | Buy |
|---|---|---|---|---|---|
 | ITIL® 4 Strategist: Direct, Plan and Improve | E-learning | 3 months access | RM4,608.00 | |
| ITIL® 4 Strategist: Direct, Plan and Improve | Classroom | 16-18 December 2024, Kuala Lumpur | RM8,544.00 | |
| ITIL® 4 Strategist: Direct, Plan and Improve | Virtual | 17-19 March 2025 | RM7,968.00 | |
| ITIL® 4 Strategist: Direct, Plan and Improve | Classroom | 30 June - 2 July 2025 Kuala Lumpur | RM8,544.00 | |
| ITIL® 4 Strategist: Direct, Plan and Improve | Virtual | 13-15 October 2024 | RM7,968.00 |
If your preferred date is not available, please feel free to get in touch with us.
Learning Objectives
The learning objectives of the course are based on the following learning outcomes of the ITIL® 4 Strategist: Direct, Plan and Improve exam specification:
- Understand the key concepts of Direct, Plan & Improve
- Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context
- Understand the role of Governance, Risk and Compliance (GRC) and know how to integrate the principles and methods into the service value system
- Understand and know how to use the key principles and methods of continual improvement for all types of improvements
- Understand and know how to use the key principles and methods of communication and organizational change management to direction, planning and improvement
- Understand and know how to use the key principles and methods of measurement and reporting in direction, planning and improvement
- Understand and know how to direct, plan and improve value streams and practices
Target Audience
ITIL 4 Strategist Direct, Plan and Improve is aimed at managers of all levels involved in shaping direction and strategy or developing a continually improving team. It will cover both practical and strategic elements.
Exam Details
- Online Proctored Exam invigilate by PeopleCert
- Multiple Choice Question
- 40 Questions
- 28 marks required to pass (out of 40 available) — 70%
- 90-minute duration
- Closed-book
NOTE: Candidates taking the exam in a language that is not their native or working language may be awarded 25% extra time, i.e. 113 minutes in total.
The ITIL 4 Foundation Qualification is a prerequisite for the ITIL® 4 Strategist: Direct, Plan and Improve Certification.
Downloads
Download the syllabus:
2 reviews for ITIL® 4 Strategist: Direct, Plan and Improve
Unless otherwise specified, all courses include official examination
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Kurt Bergmans –
The trainer, John presented the material well.
Kevin He –
The trainer’s expertise is truly commendable. Their in-depth knowledge and skillful presentation of the course content made complex concepts easy to grasp. Suggest to have more exam question samples to learn.