ITIL® 4 Specialist: Create, Deliver and Support
The ITIL 4 Specialist: Create, Deliver & Support (CDS) certification is one of the 4 modules leading to the ITIL Managing Professional qualification. The ITIL 4 Create, Deliver and Support qualification is intended to provide the candidate with an understanding of how to integrate different value streams and activities to create, deliver and support IT-enabled products and services, and relevant practices, methods and tools.
Delivery format: Classroom, Virtual-Led & E-learning
Certification: ITIL® 4 Specialist: Create, Deliver & Support (AXELOS)
Cybiant has exceeded my expectations in delivering this training. My instructor guided me every step of the way, and helped me prepare for the exam. Best training I have been to in a long time.
Johnathon Smith, AdeccoI completed the RPA Fundamentals training with Cybiant. Although it was a difficult training, Mike made it is almost sound easy. I am confident that I am now well prepared to pass the examination. Thank Mike!
Justin Woo, Petronas DigitalITIL® 4 Specialist: Create, Deliver and Support
The ITIL 4 Specialist: Create, Deliver & Support (CDS) certification is one of the 4 modules leading to the ITIL Managing Professional qualification. The ITIL 4 Create, Deliver and Support qualification is intended to provide the candidate with an understanding of how to integrate different value streams and activities to create, deliver and support IT-enabled products and services and relevant practices, methods and tools.
The ITIL 4 Create, Deliver and Support qualification is intended to provide the candidate with an understanding of how to integrate different value streams and activities to create, deliver and support IT-enabled products and services and relevant practices, methods and tools. the module provides universal guidance that further explores the concepts introduced in ITIL 4 Foundation while talking about challenges that modern enterprises face – from professionalism, team culture and collaboration to outsourcing work and managing multiple suppliers. CDS is not about the technical aspects of IT service management. Instead, it takes a higher-level view of what needs to happen across all four dimensions of service management to create and manage effective and streamlined services. Accordingly, this module is geared towards the needs of more experienced ITIL practitioners (for example, team leads, managers, and consultants) responsible for the design, development, delivery and support of IT-enabled and digital products and services.
A major element within CDS are the value streams – the series of steps that an organization takes to create and deliver products and services to a service consumer. It’s a journey through the service value chain that depicts the flow of work, value and information across the organization as it converts demand to value.
The ITIL 4 Create, Deliver and Support examination is intended to assess whether the candidate can demonstrate sufficient understanding and application of ITIL 4 to the creation, delivery and support of services, as described in the syllabus below, to be awarded the ITIL 4 Create, Deliver and Support qualification. The ITIL 4 Create, Deliver and Support qualification is one of the pre-requisites for the designation of ITIL 4 Managing Professional, which assesses the candidate’s practical and technical knowledge about how to run successful, modern, IT-enabled services, teams and workflows.
More information about the transition between ITIL 3 and ITIL 4 is available at our Ultimate ITIL 4 FAQ
ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
Registration
Cybiant offers the following learning options for this course:
E-Learning – 3 months access
The e-learning option provides students with access to an e-learning environment with pre-recorded lectures, exercises and quizzes. You can complete the course in your own time, at your own pace. This option provides access for 3 months, and includes the official exam.
Virtual Training – 2×2 hours per day
The virtual training option is an online class taught by a live Cybiant instructor. You will receive a meeting invitation to participate in the live lectures. Our virtual training courses are organized in 2 x 2-hour sessions per day to accommodate some other work. Official examinations are included in the pricing.
Classroom Training – full day
The classroom training option will be conducted by a Cybiant instructor in a 5-star hotel. You will participate in a live training and meet other participants. Breaks, lunch and exam voucher are included in the pricing.
You can register for the course by selecting the option of your choice below:
| Image | Name | Format | Dates | Price | Buy |
|---|---|---|---|---|---|
 | ITIL® 4 Specialist: Create, Deliver and Support | E-learning | 3 months access | RM4,608.00 | |
| ITIL® 4 Specialist: Create, Deliver and Support | Virtual | 26-28 February 2025 | RM7,968.00 | |
| ITIL® 4 Specialist: Create, Deliver and Support | Classroom | 9-11 June 2025 Kuala Lumpur | RM8,544.00 | |
| ITIL® 4 Specialist: Create, Deliver and Support | Virtual | 22-24 September 2025 | RM7,968.00 |
If your preferred date is not available, please feel free to get in touch with us.
Learning Objectives
The learning objectives of the course are based on the following learning outcomes of the ITIL® 4 Specialist – Create, Deliver and Support exam specification:
- Understand the concepts and challenges relating to the following across the service value system
- Understand how to use a ‘shift left’
- Know how to plan and manage resources in the service value system
- Understand the use and value of information and technology across the service value system
- Know how to use a value stream to design, develop and transition new services
- Know how the following ITIL practices contribute to a value stream for a new service:
- Service design
- Software development and management
- Deployment management
- Release management
- Service validation and testing
- Change enablement
- Know how to use a value stream to provide user support
- Know how the ITIL practices contribute to a value stream for user support
- Know how to co-ordinate, prioritize and structure work and activities to create, deliver and support services
- Understand the use and value of the following across the service value system:
- Buy vs build considerations
- Sourcing options
- Service integration and management
Target Audience
This course is aimed at IT service management practitioners who are seeking to obtain the ITIL Managing Professional (MP) designation, and/or responsible for the operation of IT-enabled and digital services and for end-to-end support and delivery.
Exam Details
The ITIL 4 Create, Deliver and Support course has the following Exam Specifications:
- Online Proctored Exam invigilate by PeopleCert
- Multiple Choice Question
- 40 Questions
- 28 marks required to pass (out of 40 available) — 70%
- 90-minute duration
- Closed-book
NOTE: Candidates taking the exam in a language that is not their native or working language may be awarded 25% extra time, i.e. 113 minutes in total.
The ITIL 4 Foundation Qualification is a prerequisite for the ITIL 4 Create, Deliver and Support Certification.
Downloads
Download the syllabus:
8 reviews for ITIL® 4 Specialist: Create, Deliver and Support
Unless otherwise specified, all courses include official examination
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Stephen Rajakumar –
The ability of John the trainer giving his personal experiences as examples to help me understand the course material with my current experience is appreciated.
Anil Sivalingam –
The course is very informative. The content was well-organized and covered all the key topics in depth providing valuable insights and practical knowledge. Overall, it was an excellent learning experience. John is a good trainer. Wish him the best
VASANTHA KUMAR PERISAMY –
The trainer has knowledge towards the subject / course. Explains well to understand. Great trainer and knowledgeable in sharing examples.
Thanesh Perinbanayakham –
Good examples given to relate on the course. All good.
Kevin He –
Like most about the course content and knowledge provided
Seok Choong –
The presentation is good and effective. A recommendation here for the course, I think trainer could provide a printout or reading material for making notes.
Kai Xuan Leong –
The thing I like most about is the active discussion of different scenarios shared by the Trainer, and putting the explanation into real life examples to ease our understanding. This really helps! It would be better if there is an earlier distribution of pre-read, presentation material/reference so that we can print out and be more prepared for the course.
Vincent Tay –
Trainer is very knowledgeable and able to explain all types of scenarios. In future, I think the trainer can inform individuals to download the material and print it out for better reading. Everything is well managed, and great trainer with great experience