The introduction of ChatGPT and similar innovations has significantly captured global attention, highlighting the immense potential of Artificial Intelligence (AI) for business transformation. Organizations worldwide are exploring various opportunities to adopt and apply AI to drive value. According to IDC’s Business Value of AI survey (September 2023), there are four primary AI use cases currently being monetized by businesses. These are outlined below:

In today’s IT operations, many tasks are still manually performed by administrators. For instance, routine activities such as cleaning up temporary files on servers to maintain adequate disk space, applying security patches to devices without automated tools (e.g., Microsoft Intune or SCCM), and onboarding or offboarding employees often require significant manual intervention. These tasks, while mandatory for compliance and operational efficiency, can be time-consuming and repetitive.

By adopting AI, these processes can be optimized to ensure tasks are completed more efficiently, freeing administrators and users from mundane responsibilities. This enables IT teams to focus on more strategic initiatives, improving overall productivity and effectiveness.

Innovation is no longer optional in today’s competitive business landscape. Organizations that fail to invest time, effort, and resources in innovation risk falling behind their competitors, especially in industries disrupted by start-ups like Grab, Airbnb, Spotify, and Netflix. These companies have leveraged innovation to redefine their markets.

Combining Design Thinking methodologies with AI can serve as a robust framework for driving organizational innovation. This approach ensures that businesses remain agile, relevant, and capable of meeting evolving stakeholder expectations.

As fraudsters and hackers continually refine their attack strategies, traditional methods of detection and prevention struggle to keep pace. With the proliferation of omni-channel platforms and diverse data sources, aggregating and analyzing information to identify suspicious activities often becomes a complex and resource-intensive task.

AI-powered tools can significantly enhance fraud detection and cybersecurity defenses by automating the identification of potential threats. Integrating AI into these tools is no longer a luxury but a necessity to maintain parity with the ever-evolving threat landscape.

In an era where IT operations teams face increasing demands to “do more with less,” automation emerges as a critical enabler of efficiency. Tools like Robotic Process Automation (RPA) allow organizations to accelerate and improve the accuracy of their processes.

To maximize the benefits of automation, organizations should first conduct a baseline assessment of their current processes (“as-is” state). Applying LEAN principles to optimize these processes (“to-be” state) before automation aligns with ITIL4’s Guiding Principles, ensuring the automation effort delivers meaningful value. Tools such as UiPath and Power Automate can then be employed to implement the optimized workflows, driving substantial benefits for stakeholders.

Does your organization operate in any of these areas where AI could make a significant impact? Building an in-depth business case is a critical first step to unlocking these opportunities. Alternatively, if you are unsure where AI might best be applied in your organization, our trusted consultants are here to assist. Contact us at info@cybiant.com to start your journey toward leveraging AI for business success.

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